Frequently asked questions
What Stayed is, how it works, and what happens to your data. If your question is not here, email us and we will answer it.
What is Stayed?
An iOS app that keeps all your hotel stays and loyalty programmes in one tidy place, so you are not digging through your inbox to remember where you stayed or how many nights you have.
How does it know about my stays?
You forward a confirmation email, or connect your calendar, and Stayed reads the booking and fills in the details for you. You can also add a stay by hand.
Do I have to type everything in myself?
No. Stayed reads your confirmation and prefills the dates, hotel, room and rate. You just check it looks right and confirm. Nothing is added without you saying yes.
Why would I forward my emails to an app?
So you never have to hunt for a booking again. Forward the confirmation and the stay appears, organised and searchable, with the useful bits pulled out.
Which hotels and loyalty programmes does it work with?
Stayed covers 30+ loyalty programmes across all the major hotel groups, plus independents. If a hotel is not recognised automatically, you can add it by hand.
Is my data private?
Yes. Most of your information stays on your device, or in your own private iCloud if you turn sync on. The app has no ads, no analytics and no tracking, and never has. The privacy policy sets out exactly what leaves your device and where it goes.
What happens to the emails I forward?
They are read to pull out your booking, then handled as the privacy policy describes. Forward selectively, ideally with a filter, so you only send Stayed the confirmations it needs.
Does Stayed use AI, and can I trust what it tells me?
Yes, for reading confirmations and for the area guide and concierge chat. Treat AI content as a helpful starting point, not a guarantee. Always check anything that costs you money, like a cancellation deadline, with the hotel directly.
Does it cost anything?
Stayed is free to use, with an optional paid tier (Pro) for extra features. Pricing is shown in the app, and billing and refunds are handled by Apple.
Is Stayed affiliated with any hotel or loyalty programme?
No. Stayed is independent. Hotel and programme names and logos appear only so you can recognise your own bookings and memberships. All trade marks belong to their owners. There is more in our terms of use.
When does it launch, and is there an Android version?
We are putting the finishing touches on it, so join the waitlist and we will tell you the day it lands. Stayed is iOS first, with no Android version yet.
How do I get in touch?
Email hello@stayed.info. That is also where to report a hotel detail that looks wrong.
Still stuck? Email hello@stayed.info and we will get back to you.